Privacy Policy

VSKLO processes personal data of customers and website visitors to operate the online store, receive and fulfill orders, deliver products, communicate, provide support and comply with legal requirements.

Contact for personal data questions: shop@vsklo.com. You may also use the phone number or messengers listed on the website for fast communication.

The scope of data depends on how you interact with the website: browsing pages, placing an order, submitting a request, creating an account or contacting the VSKLO team.

• Contact details: first name, last name, phone number, email, messenger account or another contact method.
• Order details: selected products, quantity, price, comment, engraving text or other personalization parameters.
• Delivery details: city, branch or delivery address, recipient, carrier and shipment status.
• Payment details: payment status, amount, currency and payment method. Full bank card details are processed by payment services and are not stored by VSKLO in plain form.
• Communications: messages, requests, reviews and history of order-detail clarifications.
• Technical data: IP address, cookies, website language, approximate location, device type, browser, referral source, viewed pages and website events.

We use personal data only for clear store and service processes related to orders, support, security and website development.

• To receive, confirm, prepare, personalize and ship an order.
• To contact the customer about payment, delivery, product availability, engraving or another individual detail.
• To provide support, answer questions and process returns, exchanges or complaints.
• To improve the website, product range, mobile experience, speed and checkout convenience.
• To prevent fraud, technical failures, unlawful website use or unauthorized access.
• To comply with accounting, tax, legal and other statutory obligations.

Data may be processed to fulfill an order or contract, based on the user’s consent, to comply with legal requirements and within VSKLO’s legitimate interest — for example, to protect the website, communicate with customers and improve the service.

If EU rules or another jurisdiction applies to a specific interaction, we take into account the relevant requirements for transparency, access, correction, deletion, restriction of processing and withdrawal of consent.

The website may use cookies and similar technologies for basic store operation, cart functionality, language settings, security, analytics, advertising, campaign measurement and user experience improvement.

You can restrict or delete cookies in your browser settings. Some cookies are necessary for the website to function, so certain features may not work correctly after they are disabled.

We do not sell customer personal data. Data may be shared only when needed to operate the store, fulfill an order, process payment, arrange delivery, provide support, perform analytics or comply with the law.

• Payment providers and banks — to process or confirm payment.
• Delivery services — to ship and track orders.
• Online store platforms, hosting providers, CRM, email services, messengers and technical contractors — to support website operation and communications.
• Analytics and advertising services — to measure website and campaign performance, if such tools are connected.
• Accountants, lawyers, public authorities or other parties — if required by law or to protect VSKLO’s rights.

Because the website may use international platforms, hosting, analytics, payment, email or CRM services, part of the technical processing may take place outside Ukraine.

In such cases, we use services that state they apply organizational and technical data protection measures, and data transfer is limited to what is necessary for the relevant function.

We store personal data only for as long as needed for the purpose of processing: order fulfillment and delivery, customer support, accounting, warranty requests, dispute resolution or compliance with legal requirements.

To protect data, we use restricted access, platform security settings, service accounts, access control and other reasonable security measures. However, no method of transmitting or storing data on the internet is absolutely secure.

You may contact VSKLO regarding your personal data. We review such requests within the applicable law and the practical ability to identify the requester.

• Find out whether your personal data is being processed and request access to it.
• Ask us to correct inaccurate or outdated data.
• Ask us to delete data if there is no lawful basis for further processing.
• Withdraw consent for specific processing activities where processing is based on consent.
• Ask questions about data sharing, retention periods or how your data is used.

VSKLO may update this policy if store processes, payment services, delivery, technical integrations, marketing tools or legal requirements change.

The current version of the policy is published on this page. If changes are material, we may additionally notify users through the website or other available communication channels.