Privacy policy

Last updated: May 18, 2026

VSKLO — Gifts with Character operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). VSKLO — Gifts with Character is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit or debit card details, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, perform our contract with you, process payments, fulfill orders, remember preferences and items you are interested in, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience, such as recommending products related to your purchases.
• Marketing and Advertising. We may use personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or postal mail, and showing online advertisements for products or services based on your activity.
• Security and Fraud Prevention. We use personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or act on potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your account credentials secure.
• Communicating with You. We use personal information to provide customer support, respond to you, deliver effective service, and maintain our business relationship.
• Legal Reasons. We use personal information to comply with applicable law or valid legal process, respond to requests from law enforcement or government agencies, participate in legal proceedings where required, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners that provide marketing services or advertising. For example, Shopify may support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising and marketing based on your online activity.
• When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations, including subpoenas, search warrants, and similar requests; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties located in countries other than where you reside. To help protect, grow, and improve our business, we may use Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise rights over such processing. To learn more, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including third-party social networking platforms, may be viewable by other users without limitation. Our inclusion of links does not by itself imply endorsement of the content, owners, or operators of those platforms except as disclosed on the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

• Right to Access / Know. You may have the right to request access to personal information we hold about you.
• Right to Delete. You may have the right to request deletion of personal information we maintain about you.
• Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
• Right of Portability. In certain circumstances and subject to applicable exceptions, you may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party.
• Managing Communication Preferences. We may send promotional emails, and you can opt out at any time using the unsubscribe option in those emails. If you opt out, we may still send non-promotional messages, such as messages about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses personal information and about rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. You may designate an authorized agent to make requests on your behalf where applicable. Before accepting such a request, we may require proof that the agent is authorized to act for you and may ask you to verify your identity directly. We will respond within the time required by applicable law.

Complaints

If you have complaints about how we process personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of responsible supervisory authorities is available here.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please email us at staylovskiy.dmitriy@gmail.com or contact us in Lviv, 79049, Ukraine. For purposes of applicable data protection laws, we are the data controller of your personal information.